AgriSETA Connect Me Mobile App POPI & Privacy Policy

1. Introduction

AgriSETA (“the Organisation”) respects your right to privacy and complies with the Protection of Personal Information Act 4 of 2013 (“POPIA”). This policy explains how we collect, process, store and protect your personal information when you download, install, register or use our mobile app. By using the App, you agree to the practices described in this policy.

2. Definitions (Adjusted for App Context)

• Personal Information: Any information that identifies you as a natural person (or juristic entity), including your contact details, identifiers, location data, device data, and usage behaviour within the App.
• Data Subject: You’re the App user.
• Responsible Party: AgriSETA (Connect Me Mobile App).
• Operator: Any third-party service provider processing personal information on behalf of AgriSETA.
• Processing: Any activity relating to your information such as collection, storage, transfer, or deletion.
• Unique Identifier: Your user ID, account details or device ID used to uniquely identify you in the App.

3. Purpose of the Policy

This policy protects AgriSETA and its App users from POPIA compliance risks, ensures that your personal information is handled lawfully and transparently, and that your privacy rights are upheld.

4. Scope of Application

• All users of the Connect Me Mobile App.
• Our employees, contractors, or third parties who have access to App-related user data.
• Any third-party service provider integrated into the App.

5. Rights of App Users

As an App user, you have the right to:

• Access the personal information we hold about you.
• Request corrections or deletions where appropriate.
• Object to the processing of your information.
• Object to direct marketing communications.
• Lodge a complaint with the Information Regulator.
• Be informed if your personal information has been accessed by unauthorised persons.

We will provide an in-app or email-based mechanism to exercise these rights.

6. Collection and Use of Personal Information

We collect personal information directly from you when you:

• Create an account or profile in the App.
• Use App features such as messaging, support or location services.
• Make payments or subscribe to services.

We may also collect limited information automatically through your device or App usage for performance, security and support purposes.

7. Data Sharing & Operators

We do not sell or rent your information. We only share it with:

• Service providers required to deliver App services (hosting, payment processing, customer support).
• Authorities if legally required.

All third-party operators are bound by service agreements to comply with POPIA.

8. App Analytics & Tracking Technologies

The App may use mobile analytics SDKs and limited cookies-equivalent technologies (such as device identifiers) to:

• Recognize returning users.
• Improve the App experience and security.
• Prevent fraudulent activity.
• Deliver relevant content and measure App performance.

You can manage permissions for these technologies in your device settings (notifications, location, analytics consent).

9. Security Safeguards

We implement technical and organizational measures to protect your information, including:

• Encryption of sensitive data in transit and at rest.
• Secure authentication protocols.
• Restricted access to personal information by authorised personnel only.
• Regular security reviews and vulnerability testing.

10. Retention of Information

We keep your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer needed, it will be securely deleted or de-identified.

11. Information Officer

We have appointed an Information Officer to oversee compliance with this policy and POPIA. You may contact the Information Officer at mobile@agriseta.co.za for any privacy-related concerns.

12. POPI Complaints Procedure

If you believe your privacy rights have been violated, please contact our Information Officer. We will acknowledge your complaint within 2 working days and aim to resolve it within 7 working days. You may also contact the Information Regulator if you are dissatisfied with our response.

13. Disciplinary & Contractual Controls

All employees, contractors and service providers of AgriSETA are bound by confidentiality and data protection agreements. Any breach of this policy may result in disciplinary or legal action.

14. Changes to This Policy

We may update this policy from time to time to reflect changes in the App or legal requirements. We will notify users of significant changes via in-app notifications or email.

15. Contact Details

• Email: mobile@agriseta.co.za
• Phone: 012 301 5600
• Postal Address: PO Box 23778, Gezina, 0031, South Africa